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Solving printer software installation problems
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Solving printer software installation problems
If the printer software does not install properly, a communications error message appears when you
try to print. You may need to remove the printer software, and then reinstall it.
When I insert the printer software CD, nothing happens.
1 Close all open software programs.
2 Restart your computer.
Is the printer set as the default printer?
To set the printer to be the default printer:
1 Click Start Settings Printers
2 Right-click the Lenovo 3110 and make sure that Set as Default is selected.
Is your printer connected directly to your computer? If it is connected through an external
device, such as a USB hub, switch box, scanner, or fax machine, follow these steps:
1 Disconnect your printer from any external devices.
2 Connect your printer directly to your computer with a USB cable.
3 Follow these instructions to print a test page.
a Open the Lenovo Solution Center. For help, see page 8.
b From the Maintenance tab, click Print a Test Page.
• If the test page prints, the problem may be with your external devices, not
your printer. Check the documentation that came with your external devices
for help.
• If the test page does not print, refer to the printer software Help for further
troubleshooting information.