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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
0010002 Microprocessor not supported.
1. Reseat the following components one at a time, in
the order shown, restarting the server each time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2 (if installed.)
2. (Trained service technician only) Remove
microprocessor 2 and restart the server.
3. (Trained service technician only) Remove
microprocessor 1 and install microprocessor 2 in
the microprocessor 1 connector. Restart the
server. If the error is corrected, then
microprocessor 1 is bad and must be replaced.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2.
c. (Trained service technician only) System
board.
0011000 Invalid microprocessor type.
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 151).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see
http://www.lenovo.com/thinkserver).
0011002 Microprocessor mismatch.
1. Run the Setup Utility and select System
Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
Chapter 7. Troubleshooting 179