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Chapter 5. Diagnostics
Diagnostic programs are used to test hardware components of your computer and report
operating-system-controlled settings that can cause hardware failures. There are two programs preinstalled
on your computer to help you diagnose computer problems:
• Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your operating system (used
when you are running the Windows operating system)
• PC-Doctor for Rescue and Recovery (used when your Windows operating system does not start)
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from:
http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 36 for detailed information.
2. If you are unable to isolate and repair the problem yourself after running the diagnostic programs,
save and print the log les created by the diagnostic programs. You will need the log les when you
speak to a Lenovo technical support representative.
Lenovo ThinkVantage Toolbox
Note: The Lenovo ThinkVantage Toolbox program is only available on computers preinstalled with Windows
7 from Lenovo.
The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security,
diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get
more information about your computer. You can use the Diagnostics feature of the Lenovo ThinkVantage
Toolbox program to test devices, diagnose problems, create bootable diagnostic media, update system
drivers, and review system information.
To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox program, click Start ® All
Programs ® Lenovo ThinkVantage Tools ® System Health and Diagnostics ® Diagnostics. Follow
the instructions on the screen.
For additional information about running the Lenovo ThinkVantage Toolbox program, refer to the Lenovo
ThinkVantage Toolbox help system.
Lenovo System Toolbox
Note: The Lenovo System Toolbox program is only available on computers preinstalled with Windows Vista
or Windows XP from Lenovo.
The Lenovo System Toolbox program is a diagnostic program that works through the Windows operating
system and enables you to view symptoms and solutions for computer problems, access the Lenovo
troubleshooting center, update system drivers, and review system information.
To run the Lenovo System Toolbox program, click Start ® All Programs ® Lenovo Services ® Lenovo
System Toolbox. Follow the instructions on the screen. For additional information about running the Lenovo
System Toolbox program, refer to the Lenovo System Toolbox help system.
The Lenovo System Toolbox program also has problem determination aids that determine software and
usage problems.
© Copyright Lenovo 2009, 2011
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