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Contents
Read this first . . . . . . . . . . . v
Chapter 1. Finding information . . . . . 1
This guide and other publications . . . . . 1
Finding information with the ThinkVantage
button . . . . . . . . . . . . . . 2
Chapter 2. Taking care of your ThinkPad
computer . . . . . . . . . . . . . 3
Important tips. . . . . . . . . . . . 3
Be careful about where and how you work 3
Be gentle with your computer . . . . . 4
Register your computer . . . . . . . 4
Carry your computer properly . . . . . 4
Connect the internal modem correctly. . . 4
Handle storage media and drives properly 4
Be sure not to modify your computer . . . 5
Take care in setting passwords . . . . . 5
Care for the fingerprint reader . . . . . 5
Cleaning the cover of your computer . . . 6
Cleaning your computer keyboard . . . . 6
Cleaning your computer display . . . . 6
Tips on using the dual screen model . . . 7
Chapter 3. Solving computer problems . . 9
Frequently asked questions . . . . . . . 9
Entering the BIOS Setup Utility . . . . . 10
Diagnosing problems . . . . . . . . . 11
HDD diagnostic program . . . . . . 11
Diagnosing problems using PC-Doctor
from the service partition . . . . . . 12
Troubleshooting. . . . . . . . . . . 12
Error messages . . . . . . . . . . 13
Errors without messages . . . . . . . 18
Memory problems . . . . . . . . . 20
Password problems . . . . . . . . 20
Keyboard problems . . . . . . . . 21
Pointing device problems . . . . . . 21
Sleep (standby) or hibernation problems 22
Computer screen problems . . . . . . 24
Battery problems . . . . . . . . . 27
AC adapter problems . . . . . . . . 27
Hard disk drive (HDD) or solid state drive
(SSD) problems . . . . . . . . . . 28
Fingerprint reader problems . . . . . 30
Startup problems . . . . . . . . . 30
RAID problems . . . . . . . . . . 32
Chapter 4. Recovery options. . . . . . 35
Introducing Rescue and Recovery. . . . . 35
Solid state drive (SSD) . . . . . . . 35
Restoring the factory contents . . . . . . 36
Recovering data. . . . . . . . . . . 37
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . . 39
Replacing the battery . . . . . . . . . 39
Upgrading the hard disk drive or solid state
drive . . . . . . . . . . . . . . 40
Replacing memory. . . . . . . . . . 47
Chapter 6. Getting help and service . . . 51
Getting help and service . . . . . . . . 51
Getting help on the Web . . . . . . . . 51
Calling the Customer Support Center . . . 51
Getting help around the world. . . . . . 53
Worldwide telephone list. . . . . . . . 53
Appendix A. Warranty information . . . . 59
Types of warranty service . . . . . . . 60
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . . 63
Appendix C. Features and Specifications 65
Features . . . . . . . . . . . . . 65
Specifications . . . . . . . . . . . 66
Appendix D. Notices. . . . . . . . . 69
Notices. . . . . . . . . . . . . . 69
Export classification notice . . . . . . 70
Electronic emissions notices. . . . . . . 70
Federal Communications Commission
(FCC) Statement . . . . . . . . . 70
Industry Canada Class B emission
compliance statement . . . . . . . . 71
Avis de conformité à la réglementation
d’Industrie Canada. . . . . . . . . 71
© Copyright Lenovo 2008 iii