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Chapter 11 Trouble Shooting
11.1 Frequently-asked questions
This following is a list of possible situations that may arise during the use of your SmartUSB.
Easy answers and solutions are provided for each one.
n Hardware Problems
Q: What can I do if the power is inadequate?
A: You have to use the certified USB cable we provided. You can also try to connect the cable
to another USB adaptor on your computer. If the enclosure still can not work, please use
the AC adaptor we provided and connect it to DC-IN socket to improve the power supply.
Q: What can I do if I remove the system files accidentally?
A: You can run the recovery program to fix it. For more information on maintaining the program,
see Chapter 9, “System Setting”, in User Manual.
Q: What can I do if the virtual CD (a disk named AUTO) is missing?
A: It can be caused by the damaged flash. Please contact your product reseller to fix it.
Q: What can I do if the system shows the message of “Your disk is not partitioned or not
ready”?
A: You can use the Disk Management provided by Windows to view the state of the hard disk
in the enclosure. You can use it to partition and format your hard disk, See Windows Help
for more details. If you can not find any information about the hard disk, this means that you