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have not set up the hard disk or the hard disk is damaged.
Q: What can I do if I can not find the AUTOSYS or AUTO drive？
A: Please contact your product reseller to fix it.
o Install and Perform SmartUSB Utility
Q: Why does the SmartUSB Utility not perform automatically when I connect it to the
computer?
A: In general, the SmartUSB Utility will perform automatically when you connect the
SmartUSB to the computer unless you changed the system setting to disable this function.
You can double click SmartUSB.exe in SMARTSYS drive to start SmartUSB Utility. Then
click System Setting, and click the General tab. Find the option of “Enable AutoRun
utility when mobile storage is connected” and enable it to change the setting.
Q: How to cancel the autorun function?
A: You can click System Setting, and click the General tab. Find the option “Enable
AutoRun utility when mobile storage is connected” and disable it to change the setting.
When you connect the SmartUSB to the computer next time, the SmartUSB Utility will not
perform automatically.
Q: When I double click SmartUSB.exe in SMARTSYS drive, why does the SmartUSB Utility
screen not show up?
A: Please check whether you have performed the utility. You can look for the SmartUSB Utility
small icon in the Windows taskbar. If you can find the small icon it means that the utility is
still in process. You can click the right mouse button, and select Show Window to open the