Filter
Top Products
Toner fog or background shading appears on a page
Try one or more of the following:
MAKE SURE PRINT CARTRIDGES ARE INSTALLED CORRECTLY AND ARE NOT DEFECTIVE
Reinstall or replace the print cartridge.
MAKE SURE THE TRANSFER BELT IS NOT WORN OR DEFECTIVE
Replace the transfer belt. For more information, see the instruction sheet that came with the replacement part.
MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE
Replace the fuser. For more information, see the instruction sheet that came with the replacement part.
MAKE SURE THERE IS NO TONER IN THE PAPER PATH
Clean any visible toner from the paper path. If the problem persists, then contact customer support.
RECALIBRATE THE PRINTER
Perform color adjust from the printer control panel Quality menu.
CHECK THE SOFTWARE PROGRAM OR APPLICATION
The software program or application may have specified an off‑white background.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray.
CHECK THE PAPER WEIGHT AND PAPER TEXTURE SETTINGS
Change the Paper Weight from Normal to Heavy. If necessary, change the Paper Texture from Normal to Rough in
the printer control panel Paper menu.
Troubleshooting 306