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7 Resend the fax.
8 If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
• The lower the transmission speed, the longer it will take your fax to print.
• This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
C
ALLER ID PATTERN MAY NOT BE SET CORRECTLY
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern
for the printer to display Caller ID information. For more information, see the instructions for setting up Caller ID.
Fax Error
The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Fax Mode Unsupported
The receiving fax machine does not support the type of fax you attempted to send. If it does not support:
• Your scan resolution—lower the scan resolution.
1 From the printer control panel, press .
2 Press the up or down arrow button until Quality is highlighted.
3 Press the left or right arrow button until a lower quality appears.
4 Press OK.
• Legal-size paper—reformat the document on letter-size paper.
Remote Fax Error
These are possible causes and solutions. Try one or more of the following:
CHECK PHONE LINE
Resend the fax. There may have been a problem with the quality of the telephone line connection.
LOWER THE TRANSMISSION SPEED
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 Press the up or down arrow button until Max Send Speed is highlighted, and then press OK.
Troubleshooting
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