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Troubleshooting
116
General problems
Problem / Question Solution / Answer
What do the blinking
lights mean?
See “Understanding the operator panel lights” on page 52 for information about
what each light pattern means.
Why am I missing
characters when I print
on envelopes?
If you see voids (missing characters) when printing envelopes, check your printer
driver settings to make sure you selected Envelope from the Paper Type menu.
If Envelope is already selected, try changing the texture setting to a rougher setting.
Sometimes toner does not adhere well to smooth-textured envelopes. From your
printer driver, select Custom 6-Rough Env from the Paper Type menu.
To change Custom 6 back to its default settings for Paper Type, Paper Texture, and
Paper Weight, use the Local Printer Setup Utility on the drivers CD that shipped with
your printer. If you already installed the printer drivers and utilities, skip to step 7.
1 Insert the drivers CD into your computer.
2 Click Printer Software.
3 Click Agree.
4 Select Local Printer Install, and then click Next.
5 Select your printer and port, and make sure Local Printer Setup Utility is
checked.
6 Click Finish.
The Utility will be installed on your computer under Program Files (unless you
chose a different directory).
7 Open the Local Printer Setup Utility.
8 From the Paper Menu, scroll through the menu items until you see the Custom
menu setting.
9 Click Custom.
10 Scroll down to Custom 6 Paper Type.
11 Select envelope for the Custom 6 paper type, heavy for the Custom 6 paper
weight, and rough for the Custom 6 paper texture.
12 From the toolbar, click Actions.
13 Click Apply to save the changes you made.
14 Click File Æ Exit to close the Local Printer Setup Utility.
How do I clear a paper
jam?
See “How to clear paper jams” on page 26 for information about clearing jams.
The toner low light
sequence is on, but I
don’t have another
cartridge to put in yet.
Can I still print with the
low cartridge?
Yes, you can still print. To extend the life of you toner cartridge somewhat, remove
the cartridge, rotate it in all directions to distribute the toner, then insert it back into
the printer.
When the toner low light sequence is first displayed, you should still be able to print
approximately 1200 pages, based on approximately 5% coverage of pages.
The printer seems to
print slower when using
the manual feeder.
This is normal. The printer sometimes prints at a slightly slower speed when feeding
print media from the manual feeder.