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Appendix A: Troubleshooting
Common Problems and Solutions
10/100/1000 Gigabit Network Adapter
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This
appendix provides solutions to problems that may occur during the installation and operation of the Gigabit
Network Adapter. Read the description below to solve your problems. If you can't find an answer here, check the
Linksys website at www.linksys.com.
Common Problems and Solutions
1. Windows does not detect the Adapter installed, or it attempts to reinstall the Adapter each time you
restart your PC.
Go through this checklist until your problem is solved:
• Make sure the Adapter is securely located in the appropriate PCI slot.
• Insert the Adapter into an alternate PCI slot.
• You may have previously aborted a new hardware setup. Go to Windows Help to learn how to reinstall all
of your Windows networking components.
• The motherboard in your system might not be Plug-and-Play compatible, your PC’s Plug-and-Play
settings may not be enabled, or the motherboard may have Plug-and-Play options not supported by
Windows 98SE. If you are not sure, contact the manufacturer of your PC.
2. Windows cannot locate the driver for the Adapter.
Go through this checklist until your problem is solved:
• Check the Driver CD you inserted into your PC’s CD-ROM drive.
• The CD may be defective or files may be missing. Make sure the CD has files in D:\ starting with WIN.
3. The Windows logon screen doesn’t appear after I restart my computer.
Click Start, Shut Down, Close All Programs, and Logon as a Different User (in Windows 98SE, select Log
Off). If this doesn’t solve the problem, your PC’s manufacturer may have disabled Windows networking.
Contact the manufacturer for help.