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Troubleshooting
Troubleshooting Hints for Windows
Problem: Windows doesn't detect new hardware with the HomeLink Card
hardware installed, or it continues to detect the card each time I restart the PC.
Solutions
You might not have inserted the PCMCIA card correctly or securely into the
appropriate slot of your computer. Check that the card is securely inserted into
the appropriate slot.
The system BIOS might not be Plug-and-Play compatible, your PC's Plug-and-
Play settings may not be enabled, or the motherboard may have Plug-and-Play
options not supported by Windows. If you are not sure, contact your PC's man-
ufacturer.
Problem: Windows can't locate the driver for the HomeLink Card device.
Solutions
You may have inserted the wrong diskette into your PC's drive.
The diskette may be defective or files may be missing, or you may be pointing
Windows to the wrong directory or drive.
Problem: The Windows Logon screen doesn't appear after I restart my comput-
er.
Solutions
Click on Start, Shut Down, then Close All Programs and Logon as a
Different User. If this doesn't solve the problem, your PC's manufacturer may
have disabled Windows' networking. Contact your computer's manufacturer for
help.
Problem: In Network Neighborhood I can only see myself and no other com-
puters on the network.
Solutions
Make sure that the cables are connected correctly. Make sure you are getting
Link or Activity lights on both the HomeLink Card’s coupler and your hub if
you are using one. Try changing to a new cable that you know is working.
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