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Phoneline + 10/100 USB Network Adapter
Troubleshooting
1. Windows doesn't detect new hardware with the HomeLink Adapter hardware
installed, or it continues to detect the adapter each time I restart the PC.
• You might not have installed the adapter correctly or securely into the
appropriate port of your computer. Check that the adapter is securely
inserted into the appropriate slot.
• The system BIOS might not be USB compatible, your PCs USB settings
may not be enabled, or the motherboard may have USB options not sup-
ported by Windows 98 or Windows 2000. If you are not sure, contact
your PCs manufacturer.
2. Windows can't locate the driver for the HomeLink Adapter device.
• You may have inserted the wrong diskette into your PCs drive.
• The diskette may be defective or files may be missing, or you may be
pointing Windows to the wrong directory or drive.
3. The Windows Logon screen doesn't appear after I restart my computer.
• Click on Start, then Log Off. Log back in. If this doesn't solve the prob-
lem, your PCs manufacturer may have disabled Windows' networking.
Contact your computer's manufacturer for help. If using Windows 2000,
refer to your Microsoft documentation.
4. On the Access Control Tab, User Level Access is selected, but Shared Level
Access is grayed out and not accessible.
• You previously had your primary network logon set to Client for NetWare
Networks. On the Configuration tab of the Network Properties window,
ensure that your primary network logon is set to Client for Microsoft
Networks.
• Your personal web server PC or Microsoft Front Page may require you to
choose a user level for security reasons.
5. In Network Neighborhood I can only see myself and no other computers on the
network.
• Make sure that the cables are connected correctly. Make sure you are get-
ting Link or Activity lights on both the HomeLink Adapter and your hub
if you are using one. Try changing to a new cable that you know is work-
ing.
• Verify that the HomeLink Adapter’s Phoneline configuration is set to
Auto Configuration.
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