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8—1
8. Troubleshooting
Problem Possible cause
Required User Action
◗ UPS does not turn on. ◗ UPS is not plugged in. ◗ Plug UPS into a working outlet.
◗ Wall socket is dead.
◗ Test wall socket, repair as required.
◗ UPS has not been activated. ◗ Press Output ON (1) button for
one second, then release.
◗ There is no power to ◗ Confirm that the UPS is on. ◗ See above.
the computer load. ◗ Output circuit breaker is ◗ Disconnect load and check. If
tripped. okay, reset circuit breaker.
◗ Load plugs are not seated ◗ Remove and reseat plugs.
properly.
◗ Battery Online indicator ◗ Utility line is out of ◗ Test wall socket, repair as
remains on, even though specification. required.
line voltage is present.
◗ UPS beeps occasionally. ◗ UPS is on battery. ◗ None - UPS is protecting your
system.
◗ UPS does not provide ◗ Battery capacity is low. ◗ Allow battery to charge for 24
the expected backup time. hours, then retest.
◗ Protected equipment power ◗ Reduce load, then retest.
requirements exceed UPS
capacity.
◗ Overload indicator flashes. ◗ Protected equipment power ◗ Reduce the load.
requirements exceed UPS
capacity.
◗ Battery Fault indicator is lit. ◗ Battery is weak or charger is ◗ Make sure battery is connected.
faulty. If battery is properly connected,
allow the battery to charge for 24
hours. Retest. Have batteries
replaced if condition persists.
Make sure battery charger is
plugged into a functioning outlet.