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9
9.3 When the Copier Is Not Operating Correctly
9-6 Di2010/Di2510/Di3010/Di3510
Troubleshooting Chapter 9
9.3 When the Copier Is Not Operating Correctly
* If the problem is not corrected even after the operations described are performed, turn off the
copier,unplug its power supply cord, and the contact your service representative.
Symptom Possible Cause Remedy
Nothing appears in the touch panel. If only the indicator on the
[Start] key is lit, the copier is in
Energy Saver mode or Sleep
mode.
Press any key in the operation
panel to cancel Energy Saver
mode.
The copier has not been turned
on.
Check that the copier’s power
switch has been set to “I” and
that the sub power switch has
been pressed in.
The contrast control knob for
the touch panel has been set
either too light or too dark.
While looking at the touch
panel, adjust the contrast
control knob.
Has the LCD back-light being
set to off?
Please press a key on the
control panel or touch panel.
Please change the LCD back-
light off settings.
Refer to “LCD Back-light Off” in
the Advanced Operations
volume of the User Manual.
The indicator on the [Start] key
does not light up in green.
An access code has not been
entered.
Enter the access code
according to the procedure
described in “Making Copies
Using Accounts”.
Even though the [Start] key is
pressed, no copies are made.
The copy/print job is queued
and waiting to be printed.
Touch [Job List] to check the
jobs that are queued. Wait until
printing begins.
The copier is still warming up
after just being turned on.
The copier takes about 17
seconds to warm up after it is
turned on.
Wait until the copier has
finished warming up.
The copier is malfunctioning. Follow any messages that
appear on the touch panel.
The machine cannot be set to Copy
mode.
The copier is in Interrupt mode
(the “Interrupt” indicator is lit).
Press the [Interrupt] key to
cancel Interrupt mode.
The machine cannot be turned on. The power supply cord has
been unplugged from the
electrical outlet.
Plug the power supply cord into
the electrical outlet.
The breaker for the electrical
circuit has been tripped.
Close the breaker for the
electrical circuit.