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Problems and Solutions –––––––––––––––––––––––––––––––––––––
This section helps you correct some problems that may occur.
If you cannot fix a problem, please contact Service.
Problem Solution
Prints blank labels. (Thermal transfer models only) Check ribbon
and reload if necessary.
Printed supply has
voids or is too light.
Make sure the supplies are loaded correctly.
Check the supplies for damage or defects.
Reload supplies or ribbon if necessary.
Check the roller for jammed labels.
Check the supply type. Download the correct
supply type command.
Check the contrast adjustment. Download
the correct contrast adjustment command.
Clean the printhead. See "Care and
Maintenance."
Printer does not start. Make sure the power cord is connected to the
printer and plugged into a live outlet. Call
Service.
9494 Operator’s Handbook
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