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Troubleshooting
NPort Server Pro User’s Manual A-3
To solve this problem:
1. Confirm your IP address with NPort Server Pro.
2. Ask the administrator to set up the server configuration so that you are on NPort Server
Pro’s Access Control List.
¿ While running NPort Pro Manager, a question mark, '?', shows up on top of the server icon,
and you are unable to enter server properties.
This means that the host cannot find the server. Here are some steps you can take to recover from this
problem:
If the host and server are in the same location:
1. Make sure NPort Server Pro’s power cable is plugged in, and the server is receiving
power.
2. Check that the server’s network connector is plugged in properly.
3. Make sure your computer is properly connected to the network.
4. Double click on the server icon that has the question mark (?) on top. This will evoke
NPort Pro Manager to reconnect with the server.
If the server is at remote site:
1. Make sure the network connection to the remote site is okay. If no route can be
established to the remote server, and you are connecting through the Internet, you may
need to wait until the route is reestablished.
2. If the route is okay, try running
ping [server-IP-address]
from your NT host, where [server-IP-address] is the server’s IP address. If the
server cannot be pinged, you will need to ask someone at the remote site to check and
see if the power is on, and make sure that the connection is okay. And then double
click on the server icon that has the question mark (?) on top. This will evoke NPort
Pro Manager to reconnect with the server.
If the problem is still not fixed, contact Moxa technical support for further information.