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D Warranty, Service, and Technical Support
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Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to
help you get the most out of your Multi-Tech product. If you have any questions
about the operation of this unit, please call 800 972-2439 (USA and Canada) or
612 785-3500 (international and local). Please have modem information available.
You can also contact Technical Support via the following URL:
http://www.multitech.com/_forms/email_tech_support.htm
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech prod-
uct online at the following URL:
http://www.multitech.com/register/
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech maintains a bulletin
board system (BBS) that mirrors its FTP site. Information available from the BBS in-
cludes new product information, product upgrade files, and problem-solving tips.
The phone number for the Multi-Tech BBS is 800 392-2432 (USA and Canada) or
612 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to
33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).
To Log on to the Multi-Tech BBS
1. Set your communication program to 8-N-1.
2. Dial our BBS at 800 392-2432 (USA and Canada) or 612 785-3702 (international
and local).
3. At the prompts, type your first name, last name, and password; then press ENTER.
If you are a first time caller, the BBS asks if your name is spelled correctly. If you
answer yes, a questionnaire appears. You must complete the questionnaire to
use the BBS on your first call.
4. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help on menu commands, type ?.
To Download a File
If you know the file name
1. From the Main Menu, type F to access the Files Menu, and then type D.
2. Enter the name of the file you want to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.