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Troubleshooting 4-21
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Troubleshooting
OfficeBridge Troubleshooting
Status Things to check Countermeasure
General problems Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
Cannot connect to
OfficeBridge
Is the entered IP address
correct?
When entering the IP address into your
browser, check the IP address set in the
machine.
Is there an incorrect IP
address registered in a
shortcut to OfficeBridge?
If you are connecting to OfficeBridge using a
shortcut, check that the IP address set in the
properties screen displayed by right-clicking
the shortcut is the same as the IP address set
in the machine.
Are the browser settings
correct?
If your environment is using a proxy, register
the IP address for OfficeBridge as an
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of OfficeBridge as an exception.
If you are using another browser, refer to the
help for that browser to check the settings.
Are the security settings of
the browser correct?
Refer to page 4-23 to check the settings.
Is your user information
registered?
Contact your administrator to register the
user information in OfficeBridge. For details,
refer to Chapter 3, “Registering Users” in the
OfficeBridge Guide.
Are cookies enabled? Refer to the help, etc. for your browser to
enable cookies.
Is the login password
correct?
Correctly enter the password registered in
the user information of OfficeBridge.
Documents saved in
OfficeBridge do not
open
Is an application that can
display images installed?
You cannot display documents unless there
is an application for displaying JPEG, TIFF,
and PDF files installed in your computer.
Close OfficeBridge, and install an application
for displaying images. You may also not be
able to display documents if the version of
your application is too old. Install the latest
version of the application.
If the settings of the application include OCR
settings, disable OCR.
Is the application for opening
documents set correctly?
Refer to the documentation of your computer
to set the associations of the application
program for opening documents.