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11-4 Getting Service and Support
Support Services
NEC Computers also offers direct technical support through Support Services. (NEC
Computers Support Services is for U.S. and Canadian customers only; international
customers should contact the local NEC office or dealer for the support and service
available in their country.)
Direct assistance is available 24 hours a day, 7 days a week. Call NEC Computers
Support Services, toll free, at
1-800-632-4525
(U.S. and Canada only) for system
hardware support and to find out about the extended service programs available for
purchase.
Please have your system accessible while calling for technical support to ensure that
NEC Computers support personnel can successfully troubleshoot your system.
For outside the U.S. or Canada, please contact your local NEC office or dealer for the
support and service available in your country.
E-mail to Support Services
NEC Computers Support Services offers technical support by e-mail if you have
Internet access. The e-mail address is:
tech-support@nec-computers.com
When using the e-mail support service, you should include the word “Notebook” in the
subject field for prompt response from the appropriate technical person.
You should provide as much specific information about your questions as possible.
You will receive a response to your questions, usually within one business day.