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Rev. 1 - YML675 www.netcomm.com.au
NP5410 Wireless Ethernet Bridge User Guide Page 23
FAQ & Troubleshooting
This chapter provides solutions to problems usually encountered during the installation and
operation of the Wireless Access Point. Please refer to the following descriptions to solve the
problems. If you can’t find an answer here, please contact your dealer for further information.
My PC can’t locate the Wireless Ethernet Adapter.
Please follow the procedures below:
■ Check if the Ethernet cable is correctly connected.
■ Check if the IP addresses of your PC and Wireless Ethernet Adapter both are on the same
local IP network. If not, you may use Wireless Navigator to set up Adapter’s IP address, or
change your PC’s IP address. For example, if your PC’s IP address is 169.254.17.50 and IP
of Ethernet Adapter is 192.168.1.200, you may need to change IP of your PC to
192.168.1.xxx.
My NP5410 cannot communicate with Wireless Access Point.
Please follow the procedures below:
■ Check if you can use Wireless Navigator utility to access to the NP5410 first. If not, please
go through the procedure of Q1.
■ Check if the NP5410 is set to Infrastructure correctly.
■ Check if the SSID of your NP5410 is the same as AP’s. If not, please set it the same as the
SSID of AP’s or leave it empty to connect to any AP available.
■ Check if the WEP is enabled either in your NP5410 or access point. If yes, please make sure
that your NP5410 and the Wireless Access Point both have the same setting for WEP, such
as the key tables must match.
■ Finally, please check if radio interference is causing a problem; see if connection is possible
when close to the Wireless Access Point. Remember that the connection range can be as
short as 100 feet in poor environment.
The Wireless connection speed is very slow.
The wireless system will connect at the highest possible speed, depending on the distance and
the environment condition. To obtain the highest possible connection speed, you have to try to
adjust the Ethernet NP5410’s location and its antenna’s direction. If you find the interference is
the problem, changing to another channel may improve the performance.
Can I run an application from a remote computer over the wireless network?
This will depend on whether or not the application is designed to be used over a network.
Consult the application’s user guide to determine if it supports operation over a network.