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5-1
v1.0, June 2007
Chapter 5
Troubleshooting
This chapter gives information about troubleshooting your CG814WG v3 Wireless Cable Modem
Gateway. For the common problems listed, go to the section indicated.
• Have I connected the gateway correctly?
Go to “Basic Functions” on page 5-1.
• I cannot access the gateway configuration with my browser.
Go to “Connecting to the Gateway’s Main Menu” on page 5-2.
• I have configured the gateway but I cannot access the Internet.
Go to “Troubleshooting the ISP Connection” on page 5-3.
• I cannot remember the gateway’s configuration password or I want to clear the configuration
and start over again.
Go to “Backup Settings” in Chapter 4.
Basic Functions
After you turn on power to the gateway, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the numbered Ethernet LEDs come on momentarily.
3. After approximately 30 seconds, verify that:
• The Local port Link LEDs are lit for any local ports that are connected.
• The Internet Link port LED is lit.
If any of these conditions does not occur, refer to the appropriate following section.