NETGEAR NETGEAR 341U Modem User Manual


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Troubleshooting 54
n “Safarican’topenthepage”(Safari)
n “Theconnectionhastimedout”(FireFox)
Checkthefollowing:
n Yourdeviceisseatedcorrectlyinthecomputer’sUSBslot.
n Makesureyou’retypingthecorrectaddressintheWebbrowser.
l Tryhttp://SprintModem(unlessyou’vechangedtheURLinChangingtheNETGEAR
341UManagerURL.)
l Ifthehomepageisstillnotdisplayed,tryhttp://192.168.1.1(unlessyou’vechangedtheIP
addressinChangingtheNETGEAR341UManagerIPAddress.)
n TheWebbrowserisarecentversion,andJava-enabled.Thefollowingarerecommended:
l InternetExplorer(version7.0orhigher)
l MozillaFirefox(version3.0orhigher)
l GoogleChrome(version2.0.172.28orhigher)
l AppleSafari(version4.0orhigher)
l Opera(version9.64)
n Ifyourcomputerhasotheradapters(forexample,Ethernet)connectedtoothernetworks,
disableorremovethemfromyourcomputer.
n IfInternetsecuritysoftwareisrunningonyourcomputer,disableitandseewhethertheerror
messagestilloccurs.Somefirewallsoftwaremayblockaccesstothehomepage.
n CheckyourWebbrowsersettings:
1. OpentheControlPanelinWindows.
2. Double-clickInternet Options.
3. FromtheSecuritytab,restorethedefaultsettings.
4. FromtheConnectionstab,selectNever dial a connection.
5. FromtheAdvancedtab,restorethedefaultsettings.
6. CloseandreopenyourWebbrowser.
If,aftercheckingalloftheabove,youstillcannotdisplaythehomepage,considerresettingthe
softwaretodefaultsettings.SeeResettingtoFactoryDefaultSettingsfordetails.
Cannot Connect to the Mobile Broadband Network
Ifthismessageisdisplayed,gothroughthefollowingsteps.
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