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Router Setup Manual
22 Help with Troubleshooting
v1.0, July 2008
I Am Unable to Log In to the Router
If you are unable to log in to the router, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
• Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when you enter this
information.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the
browser and starting it again.
The Internet Service Connection Is Not Working
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the router can get an Internet address.
Check that the Internet connection is working:
1.
Internet connection. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet Service Provider
for help with verifying that the modem has a successful connection.
2. Wireless router Internet light is green or blinking green. If your Internet light is green or
blinking green, then you have a good Internet connection, and your wiring is correct.
3. Wireless router Internet light blinking amber. If your Internet light is blinking amber, then
your router is attempting to make an Internet connection with the service provider. The light
should turn green within several minutes. If it does not, check the Internet connection on the
modem.
4. Wireless router Internet light off. If the Internet light is off, verify that the Ethernet cable is
securely connected between the cable or ADSL modem, and that both the modem and router
are turned on.
Obtaining an Internet IP Address
If your router is unable to access the Internet, and your Internet light is amber or blinking amber,
check the router to see if it is able to get an Internet IP address from your service provider. Unless