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Router Setup Manual
Help with Troubleshooting 23
v1.0, July 2008
you have a static IP address, your router automatically requests an IP address from your service
provider.
To check the Internet IP address from the browser interface:
1.
Log in to the router.
2. Select Router Status under Maintenance on the main menu to check that an IP address is
shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address
from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
• Your service provider might require a login. Ask your service provider whether they require
PPP over Ethernet (PPPoE) login.
• The service name, user name, and password might be set incorrectly. See “Troubleshooting
PPPoE”.
• Your service provider might check for your computer’s host name.
Assign the computer host name of your ISP account to the router in the Basic Settings screen.
• Your service provider allows only one Ethernet MAC address to connect to Internet, and might
check for your computer’s MAC address. In this case, do one of the following:
– Inform your service provider that you have bought a new network device, and ask them to
use the router’s MAC address.
– Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings screen. Refer to the online help, which you can access from the router main
menu.
Troubleshooting PPPoE
To troubleshoot a PPPoE connection:
1.
Log in to the router.
2. Select Router Status under Maintenance on the main menu.
3. Click the Connection Status button.
4. If all the steps indicate OK, then your PPPoE connection is up and working.
5. If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The
router will continue to attempt to connect indefinitely.