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Router Setup Manual
24 Help with Troubleshooting
v1.0, July 2008
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your router can obtain an IP address but your computer is unable to load any Web pages from the
Internet, check the following.
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address when you configured the router, restart your
computer. Alternatively, you can configure your computer manually with DNS addresses, as
explained in the documentation for your computer.
• Your computer might not have the router configured as its default gateway.
Restart the computer, and verify that the router address (192.168.1.1) is listed by your
computer as the default gateway address.
Troubleshooting Connectivity Using the Ping Utility
Most computers and routers have a diagnostic utility called ping that sends an request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network..
Unless you connect manually, the router will not authenticate using PPPoE until
data is transmitted to the network.
The factory default router address is 192.168.1.1. However, if the router detects a
conflict with the address it gets from your modem, it automatically picks a different
address for itself. In this case, you can log in to the router using
www.routerlogin.net to verify its LAN IP address. Select LAN IP Setup under
Advanced on the main menu. Take note of the LAN TCP/IP setup IP address,
which should match the default gateway IP address on your computer.
This section includes advanced troubleshooting techniques.