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Section 8:
Troubleshooting Tips continued
• If you get a “reply” then you know that your adapter, TCP/IP and
DSL gateway are all configured correctly.
• If you receive no response, there is no connection between your
computer and the DSL gateway. Please see Section 10 for contact
information.
My wireless connection doesn’t work. What should I do?
• Verify all cables are properly connected and that the DSL gateway is
turned on.
• Make sure your wireless card/adapter is plugged in and is functioning
correctly. Verify that the card manufacturer’s install instructions have
been f
ollo
wed correctly.
• Verify that the Wireless Link light is solid green.
• Make sure the gateway works when connected with the Ethernet cable
(RJ45 yellow cable provided.)
• Try moving the gateway into the same room as your computer.
•
Clear the ar
ea ar
ound the gateway of any items that may be causing
int
erf
er
enc
e
, e
.
g. power cables, electrical devices, steel shelving
or cabinets.
• If you still have problems, see Section 10 for contact information.
24 McLeodUSA DSL Help Desk: 888-84
9-0640 | dslhelp@mcleodusa.com