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QUESTION
Can I disconnect my
second telephone line?
Can I increase the speed
of my DSL service?
What if I want to move
my computer to another
office or room?
Will my DSL service be
affected if I move to
another location?
ANSWER
If your secondary telephone line is used only for
dial-up access to the Internet, you may disconnect
it if you wish. As long as your DSL service is
connected to your primary telephone number, your
DSL service is now “sharing” the voice telephone
line and a second telephone line is not required.
In some cases, you may increase the speed of your
DSL connection by upgrading your service. Please
call McLeodUSA Customer Care at 800-593-1177 to
discuss the various DSL service offerings available
to you.
In order to utilize DSL service in a different office or
room, a phone jack needs to exist that is connected
to the DSL service you are using. Test the phone jack
by plugging a phone into the jack and dialing the
phone number associated with the DSL service
provided on your Account Information sheet. Call
from a cell phone (or by having another party dial
you). If a phone jack does not exist, call your local
telephone company to request that one be installed.
If you change your location, contact McLeodUSA
Customer Care at 800-593-1177 to find out what DSL
service options are available in your new location.