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26 McLeodUSA DSL Help Desk: 888-84
9-0640 | dslhelp@mcleodusa.com
Section 9:
Frequently Asked Questions (FAQs)
QUESTION
Can I talk on the
telephone while I am
using my DSL Internet
connection?
Can I use my fax gateway
while I am using my DSL
Internet connection?
Can I use my two-line
telephone while I am
using my DSL Internet
connection?
Do I need to turn off my
Call Waiting while I am
using m
y D
SL Int
ernet
connection?
Wh
y should I leave my
DSL gateway turned ON
all the time
?
ANSWER
Yes. Your voice conversation uses the lower
frequencies of the signal, while your DSL service
uses the higher frequencies. The filters ensure that
the DSL service does not interfere with your voice
conversation.
Yes. As with a voice conversation, a fax transmission
uses the lower frequencies of the signal allowing
DSL service to utilize the higher frequencies.
However, if your telephone and fax machine are both
connected to the same telephone line as your DSL
service, you will not be able to use both the
telephone and fax at the same time
Yes. However, you must install a filter on the line that
is shared with your DSL service. Check which line is
used for your DSL service, and plug a telephone into
the jack and call the telephone number associated
with your DSL service provided in the Account
Information sheet. If the telephone rings, this is the
line where you must install a filter.
No. DSL frequency is not affected by the calling
f
ea
tur
es on y
our telephone line.
Your DSL service is an “always-on” connection, even
when y
our c
omputer is OFF. Save wear and tear on
the ga
t
e
way by leaving it ON all of the time. This
gives you access to the Internet anytime you wish.