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104 - C110 User’s Guide
There are toner
smudges or
residual images.
One or more of the
toner cartridges are
defective or installed
incorrectly.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty
with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
toner cartridges are
defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
The imaging cartridge is
defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The print head window
is dirty.
Clean the print head window.
A toner cartridge may
be defective.
Remove the toner cartridges with the
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge is
defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Symptom Cause Solution