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133 > B411/B431 Troubleshooting
Software problems
Your software (operating environment, applications and printer
drivers) controls the printing process. Make sure you have
selected the right driver for use with your printer. See your
software documentation for more information.
Hardware problems
SYMPTOM PROBLEM SOLUTION
Printing is
garbled.
Incorrect driver is installed. Install an appropriate
driver.
Printer’s
output is
below rated
speed.
Much of the printing delays
will be caused by your
application. Sometimes
purely text documents will
print slowly depending on the
selected fonts and how they
are transferred to the printer.
For maximum speed,
use text in your
document and use a
printer resident font.
Size of top
margin
increases
with each
page
printed.
Creeping text. Number of
lines per page in software is
not equal to number of lines
per page of printer.
Many software
packages assume 66
lines per page, but your
printer’s default is 64.
Adjust software
accordingly, or set
LINES Per PAGE in the
soft control panel to
equal lines per page in
your software.
SYMPTOM PROBLEM SOLUTION
Graphic image
prints partly
on one page,
partly on the
next.
Insufficient printer memory
for this image at this
resolution.
Change the
resolution, reduce
the image size, or
install more memory
in your printer.