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ES3640e MFP Utilities Guide
Print Job Accounting Utility • 120
Troubleshooting
Problems / Answers
1. The printer I selected is not shown in the list when I click
Printer → Add a printer → Next.
If it is offline, the printer will not be shown. Check to see that
the printer is online.
There are times the printer is not shown during printing. Wait for
a while and try again. If it is still not shown, specify that printer's
IP address in the Specify the printer for which logs will be
acquired
window before clicking Next.
2. The content of Log Pane (right side of window) is not updated.
Click
Log → Refresh Display.
The following message was displayed: "Cannot connect to the
printer. Wait for a while and try again."
Check that the printer is not offline. This message is sometimes
displayed during printing. Try again later.
3. The following message displays when I select
Printer → Delete a Printer: "Cannot delete while log is being
acquired."
With the printer selected in the Printer Tree, click
Printer → Start/End Log to cancel the process by which print
logs are acquired from the printer. Click
Printer → Delete a
Printer/Printer Group
.
4. The following message displays when I select
Printer → Acquire a Log: "This processing cannot do
between acquisition of a Log."
A print log is already being acquired from the printer at this time.