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ES3640e MFP Utilities Guide
Print Job Accounting Utility • 121
Troubleshooting
Known Problems / Solutions
1. When using Duplex printing with the PostScript driver, if the
reverse side is blank it is not counted as a page.
2. Installer installs a file for the currency unit according to the
system's standard Regional Setting. If the correct file is not
installed, please check the Regional Setting. If you wish to set
to the system standard, check "Set as system default local"
under "Regional Setting."
3. Printing with Network Menu's "PRINT SETTING" is handled as
an unregistered client job, and will not be recognized as a local
print job.
4. PostScript printer drivers (Macintosh) do not store document
names in the log.
5. In applications that create their own PostScript codes when
using the Windows PS driver, the Job Accounting command (Job
Account ID, user name) will not be output. Examples of such
applications include Adobe PageMaker and CorelDraw (when
the "Use PPD" check box is checked in the Print dialog box.)
6. If you print from Win2000 (Client) to Win2000 (Shared Printer
Job account Mode already set), you have to remove the check
from the "Enable advanced printing features" under the
"Advanced" tab in the shared printer's Properties. Removing the
check, however, will disable both the Booklet (PCL) and Page
Order (PS) features.