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TROUBLESHOOTING
Use the following information to assist with solving any problems that
might arise when using your Scancopier.
LCD MESSAGES
LCD INFORMATION CODES
LCD Message Action required
Copy function disables Download the printer profile. (See Appendix C
entitled “Updating the printer profile.”)
Check printer cable or status Check if the printer cable has been correctly
connected.
Check if the printer is turned on.
Restart the Scancopier and your printer (i.e. switch
OFF and then ON again).
If the message still appears, contact your Oki dealer.
Info code Meaning Action required
10001 SDRAM error Restart the Scancopier (i.e. switch OFF and then
ON).
If the code still appears, contact your Oki dealer.
10006 Home sensor error
10007 Lamp error
10009 Paper jam (ADF) Open the ADF cover, remove the paper and close the
cover.
If the code still appears, contact your Oki dealer.
10010 Cover open Close the cover.
If the code still appears, contact your Oki dealer.
10099 Lock error Turn OFF the S900.
Use the Lock/Unlock button to unlock the Scanning
head of the S900.
Restart the S900.
If the code still appears, contact your Oki dealer.
20002 Connect printer
error
Check the IEEE1394 cable and connections.
20003 Printer error Check that the printer is functioning properly.
If the code still appears, contact your Oki dealer.
20004 Printer off-line Check the printer.
20011-20019 Copy job error Reset the S900 and try again.
If the code still appears, contact your Oki dealer.
20021-20029 1394 protocol error Reset the S900 and printer and try again.
If the code still appears, contact your Oki dealer.