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Problem Solving
Problem Solving
Troubleshooting
If You Have Any of These Problems
Mode Symptom Possible Cause / Action Page
During Transmission
Document doesn't
feed/multiple feed
1. Check that your document is free of staples and paper
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send through
an ADF by consulting the list on "Originals You Cannot
Send". If your document has the characteristics listed, use
the Platen instead.
3. Check that the document is loaded properly.
17
Does not stamp Check Fax parameter No. 04 and No. 28 settings. 190
191
Stamp too light Replace stamp or refill ink. 212
Transmission Copy
Quality
Vertical lines on the
transmitted document
Check own copy quality. If copy is OK, your machine has no
problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning Area.
---
Transmitted document
is blank
During Reception
: Add Paper
Replenish the recording paper. ---
Recording paper
misfeed
Remove the misfed paper.
(See the Operating Instructions for Copier)
---
Recording paper
doesn't advance into
machine
Make sure that there is paper in the Paper Cassette. Follow
the instructions for loading paper.
---
Recording paper
doesn't eject after
printing
Check to see if the recording paper is jammed inside of the
machine.
---
Document auto
reduction doesn't work
Check Print Reduction settings. 34
: Add Toner
Replace the Toner Bottle. ---
: No Waste Toner
Box
Install the Waste Toner Box. ---
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