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51
Fax Reception (cont.)
PROBLEM
CAUSE AND REMEDY
The sender transmitted a faint document. Request them to transmit a
clearer copy of the document.
The recording image is faint.
Copying
PROBLEM
CAUSE AND REMEDY
The glass or rollers are dirty. Clean them (see page 55).
A dirty pattern or a black line
appears on the copied
documents.
The recording paper roll is installed incorrectly. Make sure that the
shiny side of the paper is facing down and re-install the paper (see
page 9).
The received document is
blank.
The recording paper roll is installed incorrectly. Make sure that the
shiny side of the paper is facing down and re-install the paper (see
page 9).
The copied document is blank.
This unit does not function during a power failure.
The memory contents will not be erased.
If the programmed start time has passed during a power failure, delayed transmission will be attempted after
power is restored.
If a power failure occurs
Operation in EXT. TAM mode
PROBLEM
CAUSE AND REMEDY
Your greeting message is too long. Shorten it (up to 10 seconds).
There are too many rings on the answering machine. Set the
number of rings to less than 4.
The silent detection feature is deactivated. Activate this feature (see
page 41).
I cannot receive documents
automatically.
Check that the answering machine is turned on and connected to
the facsimile unit properly (see page 38).
Set the number of rings on the answering machine to less than 4.
I cannot receive voice
messages.
The remote access code on your answering machine is the same as
the remote fax activation code or the junk mail prohibitor ID on the
facsimile unit. Set a different number for each code/ID.
Your remote TAM activation code is not programmed correctly.
Program the same code as on the answering machine (see page
40).
I cannot retrieve voice
messages on the answering
machine from a remote
location.
Silent pause in the greeting message is too long. Shorten it to less
than 4 seconds.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot
leave a voice message.
The code may include “#” which is used for certain features provided
by the telephone company. Change the code on the answering
machine not to include “#”. Then program the same code into the
facsimile unit (see page 40).
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
Troubleshooting
and Routine Care