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Frequently Asked Questions
67
For fax advantage assistance, call 1-800-435-7329.
Frequently Asked Questions
When a function does not work, check here
General
I cannot make and receive calls.
L The power cord or telephone line cord is not
connected. Check the connections.
L If you used a splitter to connect the unit,
remove the splitter and connect the unit to
the wall jack directly. If the unit operates
properly, check the splitter.
I cannot make calls.
L The dialing mode setting is wrong. Change
the setting of feature #13 (page 60).
The unit does not work.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
The unit does not ring.
L The ringer volume is set to off. Adjust it (page
27).
The unit displays the following though the
paper is inserted.
CHECK PAPER
L The paper is inserted halfway. Insert it
correctly (page 14) and press {
{{
{SET}
}}
} to clear
the message.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change to TEL mode by pressing
{
{{
{RECEIVE MODE}
}}
}.
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
53).
The receiving mode does not function
properly.
L A Distinctive Ring of feature #31 is set (page
53).
The {
{{
{REDIAL/PAUSE}
}}
} button does not
function properly.
L If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialed will be redialed.
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same.
Change the number of features #12 (page
60) and #41 (page 62).
The ink film runs out quickly.
L The help printing function, copy function, and
reports also use ink film.
The unit beeps.
L Recording paper or ink film has run out.
Press {
{{
{STOP}
}}
} to stop the beeps and install
paper/ink film.
Whenever I try to retrieve my voice mail
messages, the retrieval is interrupted by the
fax tone.
L You are probably entering *98 or *99 to
retrieve your messages. *9 is the default
setting for the fax activation code. If you use
a voice mail service, set the fax activation
feature to off or reprogram the activation
code (feature #41 on page 62).
Fax – sending
I cannot send documents.
L The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 15).
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a facsimile.
Check with the other party.
L The other party’s fax machine rings too many
times. Send the fax manually (page 41).
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L The extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.