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Frequently Asked Questions
68
For fax advantage assistance, call 1-800-435-7329.
L Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L The white plate or scanner glass are dirty.
Clean them (page 74).
I cannot send a fax overseas.
L Use the overseas transmission mode of
feature #23 (page 61).
L Add two pauses at the end of the telephone
number or dial manually.
Fax – receiving
I cannot receive documents.
L The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 15)
L When you have a single telephone line and
subscribe to a voice mail service, you must
also subscribe to a Distinctive Ring service
(page 53).
I cannot receive documents automatically.
L The receiving mode is set to TEL mode. Set
to FAX ONLY mode by pressing
{
{{
{RECEIVE MODE}
}}
}.
L The time taken to answer the call is too long.
Decrease the number of rings of feature #06
(page 60).
The display shows the following, but faxes
are not received.
CONNECTING.....
L The incoming call is not a fax. Change the
receiving mode to TEL mode by pressing
{
{{
{RECEIVE MODE}
}}
}.
A blank sheet is ejected.
L If a blank sheet is ejected after the received
document is printed out, the receiving
reduction rate is not programmed correctly.
Program the proper rate in feature #36 (page
62).
L The other party placed the document in their
fax machine the wrong way. Check with the
other party.
A white line or a smudge appears on your
recording paper.
L The thermal head is dirty. Clean it (page 76).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Replace with Model No. KX-FA94 replacement
film. Refer to page 6 for further details.
L The other party sent a faint document. Ask
them to send a clearer copy of the document.
L The thermal head is dirty. Clean it (page 76).
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L You may have used paper with a cotton
and/or fibre content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as Hammermill Jet Print
for clearer printing.
The other party complains that they cannot
send a document.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 14)
or clear the jammed paper (page 70).
Receiving mode
I cannot select the desired receiving mode.
L If you want to set FAX ONLY mode, press
{
{{
{RECEIVE MODE}
}}
} repeatedly until FAX
ONLY mode is displayed.
L If you want to set TEL mode, press
{
{{
{RECEIVE MODE}
}}
} repeatedly until TEL
mode is displayed.
L The Distinctive Ring of feature #31 is
activated (page 53).
The other party complains that they cannot
send a document.
L The unit is not in FAX ONLY mode. Press
{
{{
{RECEIVE MODE}
}}
} repeatedly until FAX
ONLY mode is displayed.
Copying
The unit does not make a copy.
L You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or a smudge
appears on the copied document.
L The white plate or scanner glass are dirty.
Clean them (page 74).
The copied image is distorted.
L The thermal head is dirty. Clean it (page 76).