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Chapter 9 Solving Problems
Chapter 9
Solving Problems
Tips for Solving Problems
If you encounter the problems, please check following items.
Problem Symptom Action Refer to
While
sending
A document does not feed, or
multiple pages are fed at the
same time.
• Check that the document does not have
staples or clips attached to it and that it is not
smeared or broken.
• Check if the document is loaded properly.
Does not stamp. Verify the settings of the Function Parameters
“04 Stamp (HOME)” (Fax/Email Settings > Fax
Parameters) and “28 Stamp at Memory XMT”.
Operating
Instructions (For
Function
Parameters)
The verification stamp image
appears too light.
Replace the verification stamp. Replacing the
Verification
Stamp (See page
220)
Vertical lines appear in a
transmitted document.
Make a copy on this machine and check the
image quality. If the copy is OK, notify the
receiving station at fault.
If there are any problems with the copy, clean
the document scanning surface area.
Document is transmitted as
blank paper.
• Check if the document is loaded properly.
• Make a copy on this machine and check
image quality. If the copy is OK, notify the
receiving station at fault.
If there are any problems with the copy, clean
the document scanning surface area.
Document is misfeeding. 1. Remove the jammed document according to
the error code displayed on the Touch Panel
Display.
2. The machine cannot send overlong
document. Confirm the document length
according to the guidelines shown below.
• Document length exceeds 2 meters in “Std”
and “Fine” mode.
• Document length exceeds 1.38 meters in
“S-Fine” and “600dpi” mode.
Operating
Instructions (For
Basic Operations)