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34
Troubleshooting
Treat problems according to the information given in the table below. If problems still persist, call your dealer for
service.
Symptom Care and Remedy
See
Page
Power switch is on but the
indicator is off.
Check that the power plug is securely plugged in.
(If the indicator still does not light, turn the power off and on again.)
–
Copied copy paper will not
come out.
The unit is out of copy paper or thermal transfer film. (The Error
Indicator flashes “ ” or “ ”.)
Insert copy paper or replace the thermal transfer film.
12
16
The printer door is open. (The Error Indicator flashes “ ”.)
Close the printer door firmly until a click is heard.
11
Paper is jammed in the printer. (The Error Indicator flashes “ ”.)
Open the printer door and remove the jammed paper.
17
The platen roller and pick-up roller are dirty.
Open the printer door and wipe the platen roller and the pick-up
roller to clean them.
32
Nothing is printed on the
paper or copies are faint or
blurred.
The writing on the screen is too thin or light.
Make thicker, darker lines or change to a new marker.
–
The printer door is slightly open.
Close the printer door firmly until a click is heard.
11
Black streaks or blank
(unprinted) spots appear on
the copy (copy paper is dirty).
The printer head or platen roller is dirty.
Open the printer door and clean any dirt off the printer head and
platen roller.
32
The thermal transfer film is wrinkled because it was set in place without
removing excess slack.
Rewind the used portion of the thermal transfer film to remove the
excess slack, then reattach it.
10
A black or white horizontal
line appears, or the page
prints in black or blank.
The unit is in strong sunlight or strong lighting.
Change the direction of the screen or block the light.
–
The USB driver or printer
driver does not work properly
immediately after the
installation of the software.
The Panaboard has not been registered in [Control Panel]–[Scanners
and Cameras] and [Printers].
Run “UB-5xxx\Uninstall\UB5Uninst.exe” in the CD-ROM to
uninstall the drivers from the computer. Then, install the drivers.
23–27
The computer does not
recognize the electronic
board.
Check that the electronic board is in the condition that enables
operation or that the USB cable is connected properly.
–
The electronic board is connected via a USB hub.
Do not connect via a USB hub.
–
The screen does not
advance when the Copy or
Advance Key is pressed.
Static electricity was generated when the screen film was wiped.
Turn off the power and slowly move the screen by hand.
–
Contrast/Remaining
Film Indicator flashes.
The time to replace the thermal transfer film is approaching. (Only
about 15 more copies can be made.)
Prepare a new replacement film (UG-6001).
16