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18 C2684M (2/08)
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.
Access the properties windows for the EW5001 single radio wireless device on the WS5000 Endura workstation (refer to the WS5000 Operation
manual). Then note the following before calling Pelco:
• Unit serial number: Located on the Properties window and on the product label.
• Unit firmware version: Located on the Advanced Properties window, listed for the Wireless Device.
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Exchange the defective unit and return it for repair.
Table A. Troubleshooting the EW5001
Problem Possible Causes Suggested Remedy
Cannot log on to the device. Password is incorrect. Contact your network administrator or Endura certified
technician.
Settings time out. Timeout value is set too low. Increase the timeout value to allow more time to test and save
settings. Refer to Changing the Timeout Setting on page 8.
High number of dropped
packet errors.
Connection speed is too high. Lower the connection speed.
Faulty connection between
devices.
Settings were changed
incorrectly.
Restore the settings that worked previously.
Unit mode is set incorrectly. Set the unit mode to reflect the correct application scenario.
Contact your network administrator for more information.
No video is displayed or video
quality is poor.
Other devices on the same
channel are causing
interference.
Change the channel for the device. Refer to Changing the
Channel on page 14.
Video encoders within a
cluster are set incorrectly.
If the connection speed is set to Auto for one video encoder, the
connection speed for all other video encoders in that cluster
need to be set to Auto as well.