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SV62276Rev.A
11 • Troubleshooting
Getting Help
There may be times when you need help to solve a problem, or you
may want more information about how your mailing system works.
Pitney Bowes provides several information resources. See page v for
our web and phone support information.
Before you contact us, please read the troubleshooting information
in this chapter. In many cases, it can help you resolve the problem.
Also, you can often restore normal operation by powering down the
unit and then powering it on. On the DM100i and DM200L, this is done
by disconnecting the power cord and reconnecting it. On the DM125
and DM225, simply use the power switch on the rear of the unit.
If you need to call, please have the following information at hand:
• Model Identification: See page v and Chapter2,GettingtoKnow
YourSystem
• Serial number: See the back of the system.
• Nature of problem: What happens and when does it happen? Did
the machine display an error message?
• The steps you've already taken to solve the problem and the results.
Messages on the LCD Display
From time to time your system will display an alert or error message.
An alert tells you that something needs attention; an error message
usually tells you about a system condition you can fix. In rare in-
stances you may have to call for service or assistance (see page v).
Blank Display
Symptom Cause Solution
Powerlampisnotlit
onthemachine
No power
coming into
machine
Check that:
• Power switch, located above the
power receptacle on the backside
of the machine, is turned on.
• power cord is plugged into both mail-
ing machine base and wall outlet
• power cord is not connected to a
switched wall outlet, power strip,
or surge protector
Powerlampisyellow
onthemachine
Machine in
sleep mode
Press any key to "awaken" it.