Pitney Bowes DM125 Postal Equipment User Manual


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11-4
11 • Troubleshooting
SV62276Rev.A
i
NOTE: See Chapter12,SuppliesandOptionsfor part numbers for
replacement brushes and E-Z Seal® solution. See page v for con-
tact information.
Moistening Problems (envelopes don't seal)
Symptom Solution
Incorrectfeeding Make sure you slide the envelope flap under
the blue edge of the feed deck. If you don't, the
moistener can't wet the flap.
Lowsealantlevel Check the sight glass on the left side of the
moistener tank. If the sealant level is low, add
E-Z Seal® solution until it reaches the bottom of
the fill hole. See the instructions in Chapter10,
Maintenance.
Drymoistenerbrush Try wetting the moistener brush. If the brush drys
out quickly, replace the moistener wick as ex-
plained in
Chapter10,Maintenance.
Dirtymoistenerbrush Remove the moistener brush. Clean it in plain
water and rinse thoroughly (see Chapter10,
Maintenance)
Wornmoistenerbrush Replace the moistener brush (see Chapter10,
Maintenance)
Problems Connecting to the Data Center or Refilling
Postage via PC
See "Troubleshooting" in AppendixA-PCMeterConnect™.
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