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SCREEN MESSAGE MEANING ACTION
ENCODING ERROR
READING ERROR
REJECT BOX FULL
MAGNETIC ERROR
FLASH ERROR
NO ACCESS
Data cannot be written or
read from the card's
magnetic stripe
Data cannot be read from
the card's magnetic stripe
The reject box is full
The printer cannot detect a
magnetic stripe on the card.
Check that the cards are
loaded with the magnetic
stripe in the correct
orientation. Check whether
high or low coercivity cards
have been specified. Check
that the data conforms to
ISO specifications. See
Appendix A of this manual
for further information.
Check that the cards are
loaded with the magnetic
stripe in the correct
orientation. Check whether
high or low coercivity cards
have been specified. Check
that the data conforms to
ISO specifications. See
Appendix A of this manual
for further information.
Empty the reject box and
press the right panel button
Check the card orientation
Contact your dealer for
technical support.
Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then
unlock the print head assembly; this resynchronises the ribbon automatically.
When using a color ribbon, it should advance automatically so that the leading
edge of the Yellow panel is beneath the print head. Ensure that the correct
ribbon type has been specified in the Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment
has been set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in
the printer. Ensure that the cards are low or high coercivity as required, and
are set-up correctly in the printer driver.
Cleaning Alert: The printer has counted the number of cards printed and
has automatically flagged that a cleaning routine needs to be carried out.
(See Chapter 4).
TROUBLESHOOTING