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Maintaining the Polycom RAS200A
3 - 3
— If you ordered a CD-ROM, insert it in the CD drive. The installation
process should start automatically.
2. Follow the on-screen instructions in the Installation wizard to complete
the upgrade installation.
Performing a Factory Reset
A factory reset returns the system to its original state, without any
configuration. A factory reset may be required only when an internal system
error has occurred or the server does not start. If possible, you should back up
the database before you perform a factory reset.
Note: You should perform a factory reset only if Polycom Technical Support
informs you it is required. To ensure a successful implementation, you
and Polycom Technical Support should go through this procedure
together.
To perform a factory reset
1. Insert the System Rescue CD into the CD drive and restart the system.
The system automatically restores the factory default settings. A success
message appears when the original disk image has been restored, which
may take up to ten minutes.
2. Remove the CD from the CD drive and restart the server by turning it off
and then on.
3. Complete the first time setup according to instructions listed in the
Polycom RAS200A Getting Started Guide.
4. Reinstall all software upgrades and restore the database.
Maintaining the Database
Polycom provides a utility, RAS200ABackupRestore.exe, to back up and
restore the internal database. You can run this utility remotely, directly on the
server, or in unattended mode from the command line. If you want to perform
periodic backups, use the following command:
RAS200BackupRestore -backup <backup folder>
For example: RAS200ABackupRestore -backup c:\tmp backs up the database
to the c:\tmp folder.