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4
Troubleshooting
This chapter describes how to troubleshoot problems on the Polycom
RAS200A server.
Checking the Server Status
On the Login screen, make sure the status of the Polycom RAS200A system is
“Ready.” If the status is “Not Ready,” click the Status link. The server’s status
should change to “Ready” in about five minutes.
Verifying the MGC Device Status
On the List of MGC Devices screen, you can check the status column to view
the device status of each MGC. Make sure the status is “Available.” If the
status is “Not Available,” click Refresh. The device’s status should change to
“Available” in about five minutes.
Using the Failure Viewer Utility
The failure viewer utility can provide additional technical information for
Administrators and Polycom Technical Support when calls do not go through
successfully. For example, if a device was busy and rejected a call as a result,
the associated line in the failure viewer includes the participant’s name and the
error description: “Error 486 - Busy here.” This utility is installed and
accessible on the desktop of the Polycom RAS200A server.
To use the failure viewer utility
1. Double-click the Failure Utility icon on the desktop.
The Polycom RAS200A Failure Viewer Utility screen appears.