Filter
Top Products
User Guide V
2
IU 6400-S Converged Network Appliance
Appendix - 2
Checking the ALG registration code
To check the ALG registration code:
1. From the navigation bar, select System.
2. From Registration Status, click License Key.
3. If you do not see a license key, contact Polycom Technical Services.
Telephone doesn't register with the softswitch
If one or more telephones are not registering with the softswitch:
• Check the configurations on the VoIP ALG page.
• Attempt to ping the softswitch.
Checking the configurations on the ALG page
To check configurations on the ALG page:
1. From the navigation bar, select VoIP ALG.
2. …and then what? What would they be looking for and what needs to be
corrected?
Pinging the softswitch
To ping the softswitch:
1. From the navigation bar, select System.
2. From the System submenu, select Network Test Tools.
3. In IP Address to Ping, enter the softswitch address.
4. Click Ping.