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Maintenance and Troubleshooting
Section 5: Maintenance and
Troubleshooting
The unit is designed to operate for extended periods of time
with very little attention. In fact, no regular maintenance is
recommended other than cleaning the outside case.
NOTE: Do NOT attempt to oil or grease the unit’s Robotic Arm shaft or other
components. You will likely cause more harm than good! Any
moving parts are designed to be run for the life of the machine with no
additional lubrication required.
A. CLEANING THE CASE
Use a clean, white rag with a small amount of water or
isopropyl alcohol to clean the Autoloader and printer's outside
cases and CD trays. Stronger cleaning solutions are NOT
recommended because they may damage the paint and plastic
materials from which the parts are manufactured.
Always disconnect your Autoloader's power cord before
cleaning. Resume operation only after the surfaces are
completely dry.
B. TECHNICAL SUPPORT
If you have difficulties in operating your Autoloader, the
procedures in this manual and the software User's Guide
should, in most cases, solve the problem. If you still have
difficulty, contact the technical support number listed below.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
Primo DVD Software Help files Open the software. Click on the Help
Menu - Get Help
SureThing Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)
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