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F. TRANSPORTING THE PUBLISHER
To prevent damage to the Publishers robotic arm during
shipment, it is important to properly secure it.
To prepare for transport, remove the ink cartridges and disc
holders, close the front cover and then do the following:
1. With the front cover closed, switch off power to the unit.
2. Press and hold the Cartridge Button.
3. While continuing to hold the Cartridge Button, switch on
power to the unit.
Continue to hold the Cartridge Button for five seconds. After
several more seconds, the robotics will undock and the arm will
lower. Power will shut off automatically once the robotics are in
transport position. If you have the cardboard spacer that was
shipped with the unit, replace the spacer inside the unit and close
the cover. If you don't have the cardboard spacer, secure the arm
and cartridges to the sides of the unit with tape and close the
cover.
G. TECHNICAL SUPPORT
If you have difficulties in operating your Publisher, the
procedures in this manual and the software User's Guide should,
in most cases, solve the problem. If you still have
difficulty, contact the technical support number listed on the
insert included in the supply pack that came with your Publisher.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
PTPublisher Software Help files Open the software. Click on the
SureThing Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 7 p.m CST)
Maintenance and Troubleshooting 51