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Troubleshooting
Receiving calls ■ Check that the phone is turned on.
■ Check that the ringer is loud enough.
■ Rotate or fully extend the appropriate
antenna.
■ In Globalstar satellite mode, be sure
that the satellite antenna has a clear
view of the sky.
■ Check that you selected the correct
service mode:
Globalstar: Press and hold to
display the mode menu, and press
for Globalstar.
Cellular: Press and hold to
display the mode menu, and press
for Digital or for Analog.
■ Remove all service providers from the
Prohibited List ( see Erasing from
Prohibited List, page 48).
■ Check the signal strength indicator.
■ Check that the security module is
properly installed. If the security
module was removed, turn the phone
off and on.
Losing calls ■ In Globalstar satellite mode, be sure
that your satellite antenna is pointing
straight up when placed next to your
head and when using the keypad or
viewing the screen.
■ In Globalstar satellite mode, be sure
that the satellite antenna has a clear
view of the sky.
■ Rotate or fully extend the appropriate
antenna.
■ Check the signal strength indicator.
Remembering your lock code
or PIN (personal
identification number)
■ Contact your satellite or cellular
service provider for the lock code for
the Security menu or phone lock
feature.
■ Contact your cellular service provider
for the PIN used to make analog calls.
Problem Solution
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