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Troubleshooting When Using the Facsimile Function
36
3
❖ Reception
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
Transmission is impos-
sible, but reception is
possible.
The setting of the terminal adap-
tor used for ISDN connection is
incorrect.
Check the setting.
Transmission is impos-
sible, but reception is
possible.
There are regions and telephone
exchanges where a dial tone can
not be detected.
Turn the dial tone detection off in
User Parameters. See “Parameter
Settings”, General Settings
Guide.
Although a group spec-
ification was set for the
following, reception
was not possible.
Receiving Station for
Transfer Request, End
Receiver for Transfer
Box, Forwarding, For-
warding of Special
Sender, Reception Re-
port e-mail, E-mail TX
Results, routing e-mail
received via SMTP.
The number of specified destina-
tions exceeds the maximum
number that can be specified as a
group.
A maximum of 500 parties can be
specified for a group. Check if
there are over the specified num-
bers registered in the address
book. If a group was registered in
another group or designated in 1-
5 of Transfer Box, transmission is
canceled but an error message
does not appear. See “Registering
Names to a Group”, General Set-
tings Guide.
Problem Cause Solution
The machine failed to print
received fax documents.
If this happened when the Re-
ceive File indicator was lit, low
paper may have caused printing
to stop.
• Load paper into the tray.
• Add toner.
See “Substitute Reception”, Fac-
simile Reference.
The machine failed to
print received fax doc-
uments.
Store has been selected for Recep-
tion File Setting.
Print the fax documents using a
Web browser or the Print Stored
RX File function. See “Printing
Received and Stored Documents”
and “Printing fax information us-
ing a Web browser”, Facsimile
Reference.
The machine failed to print
received fax documents.
B Load Paper indicator is lit. Load paper into the tray. See p.73
“Loading Paper”.
Reception is impossi-
ble, but transmission is
possible.
The setting of the terminal adap-
tor used for ISDN connection is
incorrect.
Check the setting.
While pressing [Manual
E-mail RX], “
Cannot
receive E-mails
currently.
” ap-
pears and e-mail can-
not be received.
The machine is receiving an on-
demand e-mail message (e-mail
inquiry from the administrator).
After the e-mail is received, press
[Manual E-mail RX], and then try
again.
Problem Cause Solution